If you are an Android user and find that the TraceTogether sticky notification keeps disappearing after some time and/or if you see this screen when you access the App:
Please read below to find out how to solve your issue.
If you are an Oppo user
Oppo recently released a software upgrade that will fix this issue for TraceTogether on Android 9 and 10. To update your Android software version, please go to Settings > Software Updates and install the update. If you have an older Android version and are unable to update to Android 9 or 10, please still carry on with the instructions below.
To ensure that the App runs in the background, please do not swipe away the App or clear it from the recent apps view. You will also have to lock the App in the recent apps view so that clearing recent apps will not clear the App. Open TraceTogether, then open recent apps and select ‘Lock’ in the menu:
Please note if your Android version is below 8.0, you may need to perform the above steps again whenever you receive intermittent prompts to turn on Battery Optimisation for TraceTogether.
If you are a Huawei user
Like Oppo users, you will have to lock the App in recent apps so that the App doesn’t stop running in the background. Open TraceTogether, then open your recent apps and drag the TraceTogether App preview down. Once you have successfully locked the App, you will see a small lock icon on top of the TraceTogether preview. See below:
If you are a Xiaomi user
You will also have to lock the App in recent apps so that the App doesn’t stop running in the background. Open TraceTogether, then open your recent apps. Tap and hold the TraceTogether App preview to reveal a lock icon which you should then tap. Once you have successfully locked the App, you will see a small lock icon on top of the TraceTogether preview. See below:
If your device was not mentioned or you continue to face these issues after following the advice above
You may wish to check out the instructions and explanations at: Don't kill my app!
We are continually improving the user experience and performance of TraceTogether for different phone brands and models, and appreciate your patience and understanding.
Do note that by providing this link, GovTech does not guarantee, approve, or endorse the information available on the site.