I can't activate my TraceTogether App. What should I do?

Please check that

1. You tap on the "ACTIVATE APP" button after you've cleared Singapore’s immigration, i.e. after your passport is "stamped"/processed at the Singapore checkpoint.
2. The details that you entered into the app match the Passport that you used to enter Singapore.

If you continue to face issues activating your App, please email support@tracetogether.gov.sg with your query and details of the issue you are facing, or call us at +65 6973 6511 during operating hours (weekdays 9am - 6pm, excludes Public Holidays).