Date of Birth (DOB)
Some users do not have a full DD-MMM-YYYY for the DOB in their passport.
If the DOB in your passport only has Month and Year — please leave DD blank, and fill in MMM and YYYY when registering for the TraceTogether App.
If the DOB in your passport only has Year — please leave DD and MMM blank, and fill in YYYY when registering for the TraceTogether App.
Passport Number
Some passport numbers contain a spacing, others do not.
If you're not sure whether to include the spacing when registering for the TraceTogether App, you can look at the Machine Readable Zone (MRZ). It is at the bottom of your passport.
- In the MRZ, find the section where your passport number appears.
- If you see a "<" within your passport number in the MRZ, include a spacing when you enter it into the TraceTogether App. In most cases, there is no "<" within your passport number in the MRZ, i.e. there is no spacing in your passport number, and you don't need to include a spacing when you enter it into the TraceTogether App.
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If you continue to face issues registering for your App, please email support@tracetogether.gov.sg with your query.