Getting Started
Using the App
- What does the animated otter on the home screen / green pass mean?
- What are the changes to the usage of TraceTogether from 26 April 2022?
- What does the background colour of my SafeEntry check-in pass mean?
- What happens if I delete the App, switch phones or change phone number?
- I see "COVID-19 Exposure Notifications" in my phone's operating system. Do I need to turn it on for my TraceTogether App to work in the background?
- How long should I keep the App running? Do I need to keep my phone's Bluetooth turned on all the time?
COVID Health Status
- [Booster] Am I required to take a second booster to retain my vaccination status in TraceTogether (TT)?
- [Booster] I have not taken my booster. When might my 'Vaccinated' status expire?
- [Booster] What will my Vaccination status show after I've taken my booster?
- [Recovered person] I’ve recovered from COVID-19 after testing positive in Singapore. What would my TraceTogether App show under the COVID Health Status?
- [Vacc status] My Vaccination status is not updated in the TraceTogether App. What should I do?
- [Vacc status] What does it mean when my Vaccination status shows a 'Valid till' date?
Troubleshooting
- I'm home alone — why are there Bluetooth exchanges with other TraceTogether users?
- Why does my notification keep disappearing? Why does it say ‘Setup is incomplete’ and ‘Battery Optimisation: Off’?
- Will the TraceTogether App affect, or be affected, if I use other Bluetooth devices with my phone? (e.g. Bluetooth headphones, Bluetooth sync with fitness watches)