Getting Started
Using the App
- How do I know that my App is working?
- I see "COVID-19 Exposure Notifications" in my phone's operating system. Do I need to turn it on for my TraceTogether App to work in the background?
- How long should I keep the App running? Do I need to keep my phone's Bluetooth turned on all the time?
- Would keeping TraceTogether running all the time drain my battery quickly?
- Why does the TraceTogether App need Internet connectivity? How much mobile/Wi-Fi data does the App consume?
- What happens if I delete the App or switch phones?
COVID Health Status
- Why does the Test status validity period on my TraceTogether App change? Why is it different from the validity on my PET Exemption Notice/Discharge Memo?
- Will my vaccination status change if I take a booster shot?
- The COVID Health Status section is showing an error / is not showing at all. What should I do?
- My Vaccination status is not updated in the TraceTogether App. What should I do?
- My Test status is not updated in the TraceTogether App. What should I do?
- Can I use my vaccination status on the TraceTogether App as proof of vaccination for travel purposes?
Troubleshooting
- TraceTogether App System Status
- I'm home alone — why are there Bluetooth exchanges with other TraceTogether users?
- Why does my notification keep disappearing? Why does it say ‘Setup is incomplete’ and ‘Battery Optimisation: Off’?
- Will the TraceTogether App affect, or be affected, if I use other Bluetooth devices with my phone? (e.g. Bluetooth headphones, Bluetooth sync with fitness watches)