About TraceTogether App
Getting Started
Using the App
- How do I know that my App is working?
- I see "COVID-19 Exposure Notifications" in my phone's operating system. Do I need to turn it on for my TraceTogether App to work in the background?
- How long should I keep the App running? Do I need to keep my phone's Bluetooth turned on all the time?
- Would keeping TraceTogether running all the time drain my battery quickly?
- Why does the TraceTogether App need Internet connectivity? How much mobile/Wi-Fi data does the App consume?
- What happens if I delete the App or switch phones?
Troubleshooting
- I'm home alone — why are there Bluetooth exchanges with other TraceTogether users?
- Why does my notification keep disappearing? Why does it say ‘Setup is incomplete’ and ‘Battery Optimisation: Off’?
- Will the TraceTogether App affect, or be affected, if I use other Bluetooth devices with my phone? (e.g. Bluetooth headphones, Bluetooth sync with fitness watches)
Permissions and Data Privacy
- How is my data protected?
- Why does TraceTogether need Location Permission on Android?
- Why is NRIC needed?
- What kind of application analytics data does the TraceTogether App collect?
- What data is collected? Are you able to see my personal data?
- Can TraceTogether track the location of all phones installed with the TraceTogether App?
Latest Updates from Team TraceTogether
- App Release Notes
- August 2020 - TraceTogether Lucky Draw Winners
- 19 June 2020 - Opening TraceTogether to all regions of the App and Play Store
- 10 June 2020 - Android APKs impersonating TraceTogether
- 20 April 2020 - One Month On
- 10 April 2020 - It Only Takes A Spark