TraceTogether App

Getting Started

• Who can use the TraceTogether App? Which mobile phones are supported?
• What languages do we support?
• How do I set up the TraceTogether App?

Using the App

• How do I know that my App is working?
• I see "COVID-19 Exposure Notifications" in my phone's operating system. Do I need to turn it on for my TraceTogether App to work in the background?
• How long should I keep the App running? Do I need to keep my phone's Bluetooth turned on all the time?
• Would keeping TraceTogether running all the time drain my battery quickly?
• Why does the TraceTogether App need Internet connectivity? How much mobile/Wi-Fi data does the App consume?
• What happens if I delete the App or switch phones?

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Troubleshooting

• I'm home alone — why are there Bluetooth exchanges with other TraceTogether users?
• Why does my notification keep disappearing? Why does it say ‘Setup is incomplete’ and ‘Battery Optimisation: Off’?
• Will the TraceTogether App affect, or be affected, if I use other Bluetooth devices with my phone? (e.g. Bluetooth headphones, Bluetooth sync with fitness watches)