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  1. TraceTogether FAQs
  2. TraceTogether App

TraceTogether App

Getting Started

  • Who can use the TraceTogether App? Which mobile phones are supported?
  • What languages do we support?
  • How do I set up the TraceTogether App?

Using the App

  • How do I know that my App is working?
  • I see "COVID-19 Exposure Notifications" in my phone's operating system. Do I need to turn it on for my TraceTogether App to work in the background?
  • How long should I keep the App running? Do I need to keep my phone's Bluetooth turned on all the time?
  • Would keeping TraceTogether running all the time drain my battery quickly?
  • Why does the TraceTogether App need Internet connectivity? How much mobile/Wi-Fi data does the App consume?
  • What happens if I delete the App or switch phones?
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Troubleshooting

  • I'm home alone — why are there Bluetooth exchanges with other TraceTogether users?
  • Why does my notification keep disappearing? Why does it say ‘Setup is incomplete’ and ‘Battery Optimisation: Off’?
  • Will the TraceTogether App affect, or be affected, if I use other Bluetooth devices with my phone? (e.g. Bluetooth headphones, Bluetooth sync with fitness watches)
TraceTogether FAQs
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