TraceTogether App

Getting Started

• Who can use the TraceTogether App? Which mobile phones are supported?
• What languages do we support?
• How do I set up the TraceTogether App?

Using the App

• What does the animated otter on the home screen / green pass mean?
• What are the changes to the usage of TraceTogether from 26 April 2022?
• What does the background colour of my SafeEntry check-in pass mean?
• What happens if I delete the App, switch phones or change phone number?
• I see "COVID-19 Exposure Notifications" in my phone's operating system. Do I need to turn it on for my TraceTogether App to work in the background?
• How long should I keep the App running? Do I need to keep my phone's Bluetooth turned on all the time?

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COVID Health Status

• [Booster] Am I required to take a second booster to retain my vaccination status in TraceTogether (TT)?
• [Booster] I have not taken my booster. When might my 'Vaccinated' status expire?
• [Booster] What will my Vaccination status show after I've taken my booster?
• [Vacc status] My Vaccination status is not updated in the TraceTogether App. What should I do?
• [Vacc status] What does it mean when my Vaccination status shows a 'Valid till' date?
• [Vacc status] Can I use my Vaccination status on the TraceTogether App as proof of vaccination for travel purposes?

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Troubleshooting

• I'm home alone — why are there Bluetooth exchanges with other TraceTogether users?
• Why does my notification keep disappearing? Why does it say ‘Setup is incomplete’ and ‘Battery Optimisation: Off’?
• Will the TraceTogether App affect, or be affected, if I use other Bluetooth devices with my phone? (e.g. Bluetooth headphones, Bluetooth sync with fitness watches)