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  1. TraceTogether FAQs
  2. TraceTogether App
  3. Using the App

Using the App

  • What does the animated otter on the home screen / green pass mean?
  • What are the changes to the usage of TraceTogether from 26 April 2022?
  • What does the background colour of my SafeEntry check-in pass mean?
  • What happens if I delete the App, switch phones or change phone number?
  • I see "COVID-19 Exposure Notifications" in my phone's operating system. Do I need to turn it on for my TraceTogether App to work in the background?
  • How long should I keep the App running? Do I need to keep my phone's Bluetooth turned on all the time?
  • Would keeping TraceTogether running all the time drain my battery quickly?
  • Why does the TraceTogether App need Internet connectivity? How much mobile/Wi-Fi data does the App consume?
  • iOS shortcut: "Hey Siri" or Back Tap for SafeEntry
  • iOS shortcut: Widget for SafeEntry
  • Android shortcuts: Widget and Shortcut icon for SafeEntry
TraceTogether FAQs
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