Skip to main content
TraceTogether FAQs Help Centre home page
Submit a request
Sign in
  1. TraceTogether FAQs
  2. TraceTogether App
  3. Using the App

Using the App

  • How do I know that my App is working?
  • I see "COVID-19 Exposure Notifications" in my phone's operating system. Do I need to turn it on for my TraceTogether App to work in the background?
  • How long should I keep the App running? Do I need to keep my phone's Bluetooth turned on all the time?
  • Would keeping TraceTogether running all the time drain my battery quickly?
  • Why does the TraceTogether App need Internet connectivity? How much mobile/Wi-Fi data does the App consume?
  • What happens if I delete the App or switch phones?
  • How do I use the SafeEntry barcode feature within the TraceTogether App?
  • iOS shortcut: "Hey Siri" or Back Tap for SafeEntry
  • iOS shortcut: Widgets for SafeEntry
TraceTogether FAQs
Powered by Zendesk