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  1. TraceTogether FAQs
  2. TraceTogether App
  3. Troubleshooting

Troubleshooting

  • I'm home alone — why are there Bluetooth exchanges with other TraceTogether users?
  • Why does my notification keep disappearing? Why does it say ‘Setup is incomplete’ and ‘Battery Optimisation: Off’?
  • Will the TraceTogether App affect, or be affected, if I use other Bluetooth devices with my phone? (e.g. Bluetooth headphones, Bluetooth sync with fitness watches)
TraceTogether FAQs
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